Privacy policy
Who we are
EcoTrust Roofing & Insulation Ltd (“EcoTrust”, “we”, “us”) is a company registered in England and Wales, company number 16853155. Our registered office is 91 Princess Street, Manchester M1 4HT. We have offices at 91 Princess Street, Manchester M1 4HT and 108–112 Main Road, Sundridge, Sevenoaks TN14 6ES.
We are the data controller for the personal data described in this policy. You can contact us about data protection at [email protected] or on 0800 870 8086.
What we collect
| What | Where it comes from |
|---|---|
| Name | The enquiry form, phone calls, email |
| Email address | The enquiry form, email |
| Phone number | The enquiry form, phone calls |
| Postcode and property address | The enquiry form, the survey |
| Details about your property and the work needed | The survey, photographs taken during the survey and the job |
| Which page of this website you enquired from | Automatically, with the form submission |
| Website usage data (pages viewed, device, approximate location) | Cookies and similar technologies, only if you accept them |
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| To respond to your enquiry, arrange a survey and give you a quotation | Legitimate interests, and steps taken at your request before entering a contract |
| To carry out work you have booked, and to support the guarantee | Performance of a contract |
| To keep records of work done, including photographs | Legitimate interests, and legal obligation where it applies |
| To measure which advertising and which pages produce enquiries | Consent, through the cookie banner |
| To send you marketing about similar services | Legitimate interests for existing customers, consent otherwise. You can opt out at any time |
Who we share it with
We do not sell your data. We share it only with the organisations that help us run the business, and only as far as they need it:
- monday.com — our customer relationship system, where your enquiry and job records are stored.
- Make.com — an automation service that passes enquiries from the website form into monday.com.
- KrispCall — our telephone system, which handles calls. We do not record calls.
- Our marketing agency — which manages our advertising and this website, and can see enquiry records in order to do so. Website enquiries are also sent to the agency’s lead management system, GoHighLevel.
- Google — analytics and advertising measurement, only if you accept cookies.
- Meta (Facebook and Instagram) — advertising measurement, only if you accept cookies.
- Professional advisers, insurers and, where we are legally required to, public authorities.
Some of these providers are based outside the UK. Where data is transferred outside the UK we rely on the UK International Data Transfer Agreement or Addendum, or on adequacy regulations.
How long we keep it
- Enquiries that do not become jobs: 48 months, then your personal details are deleted. We may keep anonymised figures, such as the number of enquiries by area and service, which no longer identify you.
- Customer and job records, including photographs: for the life of the guarantee plus six years, because the guarantee runs 10 years on workmanship and 25 on damp proofing, and because of limitation periods for contract claims.
- Accounting records: six years, as required by HMRC.
Your rights
Under UK GDPR you have the right to ask us for a copy of your data, to have it corrected or deleted, to restrict or object to how we use it, to data portability, and to withdraw consent where we rely on it. Where we rely on legitimate interests you can object, and we will stop unless we have compelling grounds to continue.
To exercise any of these, email [email protected]. We respond within one month.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first so we can put it right.
Cookies
How we use cookies is set out in our cookie policy.
Changes to this policy
We update this policy when our practices change. The date at the top shows when it was last revised.